Sameen Fatima: IT Professional & Service Delivery Manager

Combining technical expertise, leadership, and vision to deliver IT excellence.

I am an IT professional with a Bachelor’s degree in Software Engineering from Government College University Faisalabad. With a strong foundation in technology and leadership, I specialize in IT service delivery, project management, and digital solutions. My career reflects dependability, resourcefulness, and a vision to grow into a successful businesswoman with global impact.

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Leadership Initiatives

I have taken the lead in both academic and professional settings, driving projects from planning to successful execution. As an IT Service Delivery Manager, I oversee teams, align resources with business needs, and ensure deadlines are met with efficiency. My leadership style emphasizes accountability, strategic decision-making, and empowering others to perform at their best.

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Collaborative Efforts

I strongly believe success comes from teamwork and shared vision. From leading university group assignments to coordinating with cross-functional teams in IT projects, I have consistently fostered open communication, fair task allocation, and mutual trust. By valuing each team member’s contribution, I create an environment where collaboration leads to innovation and long-term results.

Work Experience

Nov 2023 – Present | Remote, Greater London, UK

IT Services & CRM Coordinator – ZPetrochem

Dec 2023 – Feb 2025 | Remote, United Arab Emirates

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IT Service Delivery & CRM Manager – Tecces

Jan 2023 – Nov 2023 | Remote, Emporia, Kansas, USA

Education

Web Development & IT Service Delivery Manager – MAGNAV

At Magnav, I oversee the company’s digital infrastructure, including domain transfers, hosting, and email systems. I lead WordPress website development, SEO optimization, and regular content publishing while ensuring smooth technical operations. My role also involves monthly maintenance, bug resolution, and collaboration with editorial and marketing teams to maintain a seamless digital workflow.

In this role, I managed HubSpot CRM for lead tracking, workflow automation, and team collaboration. I provided remote IT support, resolved technical issues, and onboarded users to digital platforms. Additionally, I developed and maintained the company’s WordPress website while ensuring stability and efficiency across cloud-based tools.

At Tecces, I combined IT service delivery with CRM management, overseeing HubSpot, Manatal, and Apollo systems. I scheduled campaigns, curated contact lists, and maintained WordPress websites with updates, backups, and performance tuning. Additionally, I secured sensitive credentials and managed SaaS subscriptions, ensuring compliance and uninterrupted operations.

BS Software Engineering – Government College University Faisalabad – 2019 - 2023

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